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Enterprise-grade help the moment you need it

Reach our team for onboarding, live operations, or executive reporting support. Mr. Commando handles first response — specialists take over when context requires judgment.

support@commando360.ai

24/7 response for production incidents · 12/5 concierge onboarding · On-call for enterprise

Mr. Commando Concierge

AI-assisted frontline support. Escalates to humans when context requires judgment.

Median response under 3 minutes during staffed hours.
SSO-protected authentication before accessing client data.
Auto-generated incident summaries to speed escalation routing.

How we support mission-critical teams

Every interaction logs to your ops timeline so executives, command center, and site leadership stay aligned.

Live chat concierge

AI-assisted triage pulls runbooks, SOPs, and customer configuration details, then hands off to a specialist if needed.

Launch chat

Priority email

Email us for onboarding, invoicing, or executive briefings. Response guaranteed within one business day.

Email support

24/7 incident desk

Critical production cases page an on-call engineer and your customer success lead with incident playbooks attached.

Response commitments

Service-level targets for enterprise plans. Premium SLAs available for multi-region rollouts.

P1Service disruption

15 min acknowledgement

1 hour workaround · hourly updates

P2Degraded functionality

1 hour acknowledgement

4 hour update cadence

P3Configuration & data

Same business day

Next available release for fixes

P4Enhancement request

5 business days

Roadmap triage and prioritization

Operational readiness checklist

Ensure your teams know how to engage support during launch and steady-state operations.

  • Document escalation paths in your command center runbook.
  • Invite site supervisors to the Mr. Commando workspace.
  • Authenticate all admins with SSO + MFA before go-live.
  • Sync your incident priority matrix with C360 severity levels.
  • Subscribe to system status notifications.

Knowledge base

Role-based guides, video walkthroughs, and SOP templates covering command center, field, and client portal workflows.

Browse guides

Security & compliance

SOC 2 roadmap, data residency options, and privacy controls for multi-tenant deployments.

Review controls

System status

Contact support for real-time system health information and service status updates.

Request status
Support Dashboard
All systems operational
TKT-1042
Shift scheduling conflict at Amber Fort
In Progress
2h ago
TKT-1041
Mobile app sync delay on Android devices
Investigating
4h ago
TKT-1039
Custom report template not exporting correctly
Resolved
1d ago
TKT-1038
Request: Bulk import for employee onboarding
Resolved
2d ago
Avg response: < 2 hours
Resolution: 98.5%
24/7 · Dedicated support team

Chat today, expand tomorrow

We're rolling out co-pilot workflows that blend Mr. Commando's AI assist with human specialists.

Request onboarding session