Enterprise-grade help the moment you need it
Reach the Commando360 team for onboarding, live operations, or executive reporting support. Speak with Mr. Commando for instant answers, or escalate to our specialists who manage large-scale security and facilities deployments every day.
Global coverage: 24/5 response for production incidents · 12/5 concierge onboarding · On-call escalation for enterprise contracts.
Mr. Commando Concierge
AI-assisted frontline support. Escalates to humans when context requires judgment.
How we support mission-critical teams
Every interaction logs to your ops timeline so executives, command center, and site leadership stay aligned.
Live chat concierge
AI-assisted triage pulls runbooks, SOPs, and customer configuration details, then hands off to a specialist if needed.
Priority email
Email support@commando360.ai for onboarding, invoicing, or executive briefings. Response guaranteed within one business day.
24/5 incident desk
Critical production cases page an on-call engineer and your customer success lead with incident playbooks attached.
Response commitments
Service-level targets for enterprise plans. Premium support SLAs are available for multi-region rollouts.
P1 – Service disruption
15 min acknowledgement · 1 hour workaround · hourly updates
P2 – Degraded functionality
1 hour acknowledgement · 4 hour update cadence
P3 – Configuration & data
Same business day response · next available release for fixes
P4 – Enhancement
Roadmap triage within 5 business days
Operational readiness checklist
Ensure your teams know how to engage support during launch and steady-state operations.
Knowledge base
Role-based guides, video walkthroughs, and SOP templates covering command center, field, and client portal workflows.
Security & compliance
SOC 2 roadmap, data residency options, and privacy controls for multi-tenant deployments.
System status
Contact support for real-time system health information and service status updates.
Chat today, expand tomorrow
We are rolling out co-pilot workflows that blend Mr. Commando’s AI assist with human specialists. Let us know which playbooks you want automated first.
Pilot roadmap
Help us tailor the concierge experience to your operations.
Unified transcript
Chat, email, and phone notes roll into a single timeline attached to every incident and task.
Automated follow-up
Mr. Commando drafts after-action reports and pulls attachments from your knowledge base.
Executive insights
Ops leaders receive weekly trend summaries covering incidents, SLAs, and open initiatives.