Site entry
Arrange safety induction, staff records and gate passes before the installation team arrives.
Commando360 for Commercial Estates
Security and facilities across your estate
Monitor crowd density, visitor entry, parking and shared-area issues. Assign each exception to the responsible estate or tenant team and track its resolution.
Crowd density
25+ years in physical security
Commando Security Group, our sister company, has more than 25 years of physical security experience.
Plan for your site
Safe installation
Confirm PPE, work-at-height permits and authorised power connections with the site team.
IT access
Agree device access, IP requests and discovery scans with IT. Use authorised accounts and follow site notification rules.
How does Commando360 support commercial estate operations?
Commando360 connects crowd-density heat maps, visitor passes, parking and access events with estate operations. Security and facilities teams can review exceptions, assign work to estate or tenant teams, and retain the response record.
Connect shared areas, entrances and parking
Give estate and tenant teams a clear view of the areas they manage.
- Public areas: Monitor crowd density, spills and blocked routes.
- Entrances: Verify visitors and staff, and check after-hours or restricted access.
- Parking: Track spaces, queues, vehicle approvals and emergency-lane obstructions.
Monitor crowd density with heat maps
Show where people cluster near entrances, escalators and food courts. Check density against zone thresholds and send stewards to manage the flow.
Workflow and setup
Setup: Calibrated camera coverage, a tested density model, and agreed zone limits.
Response owner: Estate duty manager
Measure: Time above zone-density thresholds
Record: Heat-map view, zone, density interval, threshold alert, and steward response.
Workflow: Map density → Review hotspot → Deploy stewards → Record response
Detect spills in public areas
Flag visible puddles at entrances, food courts and walkways. Housekeeping isolates the area, inspects the surface and records clearance.
Workflow and setup
Setup: Usable surface views, lighting, and agreed response ownership.
Response owner: Housekeeping supervisor
Measure: Time to isolate and clear
Record: Location, visible condition, accepted time, and clearance inspection.
Workflow: Flag spill → Isolate area → Inspect and clean → Record
Keep emergency exits clear
Flag cartons, displays and carts left in marked escape routes. Assign clearance to the responsible tenant or organiser and retain the record.
Workflow and setup
Setup: Configured keep-clear zones and agreed dwell thresholds.
Response owner: Tenant facilities lead
Measure: Obstruction duration
Record: Obstruction, responsible tenant, assignment, and cleared-route image.
Workflow: Detect item → Identify owner → Clear route → Confirm
Issue visitor passes from government ID
Verify a government-issued ID and issue a QR pass linked to the tenant host, approved areas and visiting hours. Record entry and exit.
Workflow and setup
Setup: Supported ID verification, tenant-host approval, and controlled access to visitor records.
Response owner: Visitor desk team
Measure: Visits with a verified ID and approved pass
Record: ID verification status, QR pass, tenant host, approved areas, and visit timestamps.
Workflow: Scan ID → Verify details → Generate QR pass → Record visit
Verify staff at service entrances
Match arriving service staff against the enrolled roster. Guards review uncertain matches and check tenant, event or plant-area permissions.
Workflow and setup
Setup: Approved enrolment, a manual fallback, and current permission records.
Response owner: Service-entry security
Measure: Unresolved identity exceptions
Record: Roster reference, verification outcome, authorised area, and entry time.
Workflow: Match roster → Review identity → Check permission → Record
Check after-hours activity
Flag activity in closed tenant zones. Check cleaning and fit-out permissions so security can distinguish expected work from unexplained entry.
Workflow and setup
Setup: Current tenant schedules, work permissions, and zone boundaries.
Response owner: Night security supervisor
Measure: Unexplained after-hours activity
Record: Zone activity, time, matching work permission, and security review.
Workflow: Detect activity → Check schedule → Review context → Resolve
Detect tailgating at service doors
Compare passages through service and plant-room doors with approved access events. Review extra passages against permissions and the associated video.
Workflow and setup
Setup: Access-control integration and a suitable doorway view.
Response owner: Facilities security team
Measure: Confirmed entry mismatches
Record: Door event, passage count, authorisation context, and review outcome.
Workflow: Count passage → Compare access → Review clip → Resolve
Monitor parking and entry queues
Estimate occupied spaces and queues in covered parking zones. Help marshals direct arrivals and respond to queues approaching pedestrian routes.
Workflow and setup
Setup: A tested parking model and calibrated camera coverage.
Response owner: Parking supervisor
Measure: Queue time and covered-zone occupancy
Record: Zone occupancy estimate, queue interval, and marshal response.
Workflow: Estimate spaces → Track queue → Guide arrivals → Review demand
Check vehicles at the gate
Read number plates with automatic number plate recognition (ANPR) and check approved and blocked vehicle lists. Gate staff confirm tenant approval and visiting hours, reviewing blocked or unmatched vehicles before entry.
Workflow and setup
Setup: Readable plates, current vehicle lists, and the relevant visit or delivery approval.
Response owner: Gate security team
Measure: Blocked or unmatched vehicle alerts
Record: Detected plate, list-match status, visit reference, gate decision, and entry or refusal time.
Workflow: Read plate → Check vehicle lists → Confirm approval → Record decision
Keep emergency vehicle access clear
Flag vehicles stopped beyond the set time in marked emergency lanes. Marshals contact drivers, restore access and record clearance.
Workflow and setup
Setup: Defined lanes, dwell settings, and a named response owner.
Response owner: Parking marshal
Measure: Emergency-lane obstruction time
Record: Vehicle location, dwell interval, marshal action, and clearance confirmation.
Workflow: Detect stop → Check dwell → Contact driver → Confirm clear
From a crowded atrium to steward action
The duty manager checks the heat map and zone threshold, sends stewards to the affected area and records their response.
Atrium crowd density
Event details
Location
Mall atrium
Owner
Estate duty manager
Measure
Time above zone-density thresholds
Record
Heat-map view, zone, density interval, threshold alert, and steward response.
Start with three workflows
Site walkthrough
Choose the locations, check camera coverage and name the response teams.
30-day pilot
Test the agreed scope. Compare alert quality, false alerts, response times and record completeness with a baseline.
Review and extend
Review results with operations and IT. Resolve issues before extending to more zones.
From command center to field team
Supervisors
Review events and site records. Assign tasks, track progress and check the closure evidence.
Teams on site
Receive the location and instructions. Follow the checklist, capture current photos and record the action in the field app.
Command center and field apps
Before your first pilot
Can we use our existing cameras?
We assess feed access, camera position, lighting and visibility for each use case. Face and number plate recognition may need dedicated views.
Can footfall counts identify everyone on the estate?
Footfall and density analytics estimate visible presence and movement. They do not identify every person or confirm an area is empty. Emergency accounting still needs staff checks.
How does after-hours detection handle legitimate work?
Check the zone and time against approved cleaning, fit-out and tenant work permissions. Security reviews the context before escalating unexplained activity.
What needs testing or integration?
Vehicle and door checks need current visit or access records. Analytics must be tested against your camera views, lighting and operating conditions.
What should we measure during the pilot?
Compare confirmed detections, false alerts, response times and record completeness with a baseline. Cover representative shifts and lighting, including missed or uncertain events.
Who should join the walkthrough?
Include estate, tenant, security, facilities, parking, and event teams, plus IT and privacy leads. Agree on permissions, retention, camera access, response procedures, and pilot measures.
Book a walkthrough of your estate
Walk through public areas, tenant entrances and parking with your estate team.