Site entry
Arrange safety induction, staff records and gate passes before the installation team arrives.
Commando360 for Hospitality
Security and facilities for hospitality
Connect guest-area alerts, service-door access, supplier arrivals and housekeeping checks. Give duty teams the location, evidence and instructions to act.
Banquet occupancy
25+ years in physical security
Commando Security Group, our sister company, has more than 25 years of physical security experience.
Plan for your site
Safe installation
Confirm PPE, work-at-height permits and authorised power connections with the site team.
IT access
Agree device access, IP requests and discovery scans with IT. Use authorised accounts and follow site notification rules.
How does Commando360 support hotel operations?
Commando360 connects camera alerts with hotel security, housekeeping and duty-manager tasks. Teams can review occupancy, unattended luggage and access events, then assign and record the response. QR check-ins and visitor passes keep a record of who checked in, where and when.
From guest areas to service entrances
Choose the areas and tasks that need closer attention.
- Guest areas: Monitor banquet occupancy, spills and unattended luggage.
- Staff entrances: Verify staff and visitors, and check service-door access.
- Service areas: Check supplier vehicles, escape routes and housekeeping rounds.
Monitor banquet occupancy
Estimate occupancy from entries and exits at covered banquet boundaries. Compare counts with the approved limit and send event staff to areas becoming crowded.
Workflow and setup
Setup: Covered entry and exit points, reconciled counts, and site limits.
Response owner: Banquet manager
Measure: Time above the agreed occupancy threshold
Record: Count interval, threshold, event location, and steward response.
Workflow: Count entries → Estimate presence → Review limit → Deploy team
Detect spills in public areas
Flag visible puddles in lobbies, corridors and restaurant approaches. Housekeeping isolates the area, checks the surface and records clearance.
Workflow and setup
Setup: Usable lighting, surface visibility, and a named response team.
Response owner: Housekeeping supervisor
Measure: Time to isolate and clear
Record: Spill image, location, accepted time, and inspection after cleaning.
Workflow: Flag condition → Isolate area → Inspect and clean → Record clearance
Detect unattended luggage
Flag bags left beyond the set dwell time in public areas. Security checks ownership and follows the property’s response procedure.
Workflow and setup
Setup: Approved zones, dwell settings, and trained response staff.
Response owner: Duty security team
Measure: Time to review an unattended item
Record: Item location, dwell interval, review outcome, and handoff record.
Workflow: Detect item → Check dwell → Review ownership → Record action
Verify staff at service entrances
Match arriving staff and vendors against the enrolled roster. Guards review uncertain results and confirm back-of-house permissions before entry.
Workflow and setup
Setup: Approved enrolment, image quality, and a manual verification option.
Response owner: Service-entry security
Measure: Unresolved verification exceptions
Record: Roster reference, verification outcome, area permission, and entry time.
Workflow: Match roster → Review result → Check zone → Record entry
Detect tailgating at service doors
Compare passages through service and store doors with granted access events. Send extra passages and the relevant clip to the duty manager.
Workflow and setup
Setup: Door-event integration and a clear entry view.
Response owner: Duty security manager
Measure: Confirmed passage mismatches
Record: Door event, observed passages, permission review, and resolution.
Workflow: Count people → Compare access → Review mismatch → Resolve
Issue visitor passes from government ID
Verify a government-issued ID and issue a QR pass linked to the host, approved areas and visiting hours. Record entry and exit.
Workflow and setup
Setup: Supported ID verification, host approval, and controlled access to visitor records.
Response owner: Visitor desk team
Measure: Visits with a verified ID and approved pass
Record: ID verification status, visitor pass, host, allowed areas, and entry and exit times.
Workflow: Scan ID → Verify details → Generate QR pass → Record visit
Check vehicles at the gate
Read number plates with automatic number plate recognition (ANPR) and check approved and blocked vehicle lists. Flag blocked or unmatched vehicles for the gate team.
Workflow and setup
Setup: Readable plates and current approved and blocked vehicle lists.
Response owner: Gate security team
Measure: Blocked or unmatched vehicle alerts
Record: Detected plate, list-match status, gate-team decision, and entry or refusal time.
Workflow: Read plate → Check vehicle lists → Alert gate team → Record decision
Keep emergency exits clear
Flag trolleys, cartons or decorations left in marked escape routes. Assign clearance to the event or housekeeping team and confirm the route is clear.
Workflow and setup
Setup: Configured keep-clear areas and agreed dwell thresholds.
Response owner: Banquet operations team
Measure: Obstruction duration
Record: Item image, route location, assigned team, and clearance confirmation.
Workflow: Detect object → Check route → Assign team → Confirm clear
Record housekeeping rounds
Use QR check-ins and current, geo-tagged photos to record housekeeping and patrol rounds. Supervisors can check completed rounds and follow up on missed stops.
Workflow and setup
Setup: Assigned QR checkpoints, phone location access, and a current image for each check.
Response owner: Housekeeping supervisor
Measure: Completed QR check-ins and missed rounds
Record: QR checkpoint, staff member, check-in time, geo-tagged current image, and follow-up action.
Workflow: Scan QR → Capture current image → Save location and time → Review record
From spill alert to clearance
Housekeeping receives the corridor location and image, isolates the spill, then records the inspection after cleaning.
Corridor spill
Event details
Location
Public corridor
Owner
Housekeeping supervisor
Measure
Time to isolate and clear
Record
Spill image, location, accepted time, and inspection after cleaning.
Start with three workflows
Site walkthrough
Choose the locations, check camera coverage and name the response teams.
30-day pilot
Test the agreed scope. Compare alert quality, false alerts, response times and record completeness with a baseline.
Review and extend
Review results with operations and IT. Resolve issues before extending to more zones.
From command center to field team
Supervisors
Review events and site records. Assign tasks, track progress and check the closure evidence.
Teams on site
Receive the location and instructions. Follow the checklist, capture current photos and record the action in the field app.
Command center and field apps
Before your first pilot
Can we use our existing cameras?
We assess feed access, camera position, lighting and visibility for each use case. Face and number plate recognition may need dedicated views.
Does facial recognition mean identifying every guest?
Staff verification uses an enrolled roster at service entrances. Guest identification is not required. Agree enrollment, notice, retention and a manual verification option before use.
Can video prove a public area is clean or safe?
Video shows visible conditions and supports inspection records. Housekeeping still inspects the surface after cleaning. Invisible contamination and water quality need separate checks.
What needs testing or integration?
Vehicle and door checks need current visit or access records. Analytics must be tested against your camera views, lighting and operating conditions.
What should we measure during the pilot?
Compare confirmed detections, false alerts, response times and record completeness with a baseline. Cover representative shifts and lighting, including missed or uncertain events.
Who should join the walkthrough?
Include hotel operations, security, housekeeping, engineering, and event teams, plus IT and privacy leads. Agree on permissions, retention, camera access, response procedures, and pilot measures.
Book a walkthrough of your property
Walk through guest areas, service entrances and supplier arrivals with your operations team.